Happiness = productivity atyour company
Nowadays, people are becoming aware that they spend more than 80% of their lives at their workplace (a lot, isn't it?). Actually, it is a lot of time to spend doing a job you do not like or where you are not happy at. This phenomenon can be observed clearer in the new generations since they prioritize experience over money. If the only goal of your company is making money, how are you supposed to attract talented people to your company or even keep them working there?
Yes, we know it. Unfortunately, not everybody can earn a living by doing something they love. Those who can, like ourselves, are very privileged; even so, we have to (yes, it's mandatory) provide an incredible working experience (or the best possible experience) to people who cannot work of what they are passionate about (for different reasons). The same goes for our clients.
At present, customer experience is key. Having a bad experience means that customers would not buy anything from you again. Be honest: Are you working on this issue? Are you just concerned about it? None of the above?